Help > Product Reviews FAQs

Write a Review. It's Easy to Do.

Share your product opinions with your fellow REI shoppers. We'd love to hear from you.

Here's how:

  1. Find the item you want to review and click on "write a review."
  2. Log into your online account (or create one).
  3. Rate your purchase (from 1 to 5 stars), list pros/cons and write your comments.
  4. Preview and submit your review—it will show up in a few days.

Tips on submitting a review:

  • Give your honest feedback on product quality and performance based on your personal experiences.
  • Include a rating, pros/cons and your written comments.
  • Keep customer-service comments separate from product comments.

The following content is not permitted:

  • Specific pricing references
  • Obscene or inflammatory language
  • Advertisements and "spam" content
  • Personally identifiable info (e.g., email addresses, URLs, phone numbers)
  • HTML tags or special characters

Product Reviews FAQs

Q. Who can submit a review?

A. Anyone who has registered for an REI online account can submit a review. We highly encourage you to write a review of your REI purchases!

Q. Why do I need to register to submit a review?

A. This requirement helps us to avoid getting anonymous, inappropriate reviews.

Q. Do all reviews get published?

A. No. We won't publish reviews that contain offensive material, have specific pricing references, use inappropriate tags, are irrelevant to the product or are not written in English.

Q. I submitted a review several days ago. Why is it not appearing on the site?

A. A moderator reads all reviews for appropriateness, so please allow up to 5 business days for your review to be approved and published.

Q. I'm a member, but I didn't get a Member Badge. Why not?

A. Be sure the REI online account you are using has your correct nickname and lists your member number.

How are we doing? Give us feedback on this page.

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