REI Retail Stores

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  • 11 years in a row!

Retail Careers

Is a career in retail right for you? Nearly 80% of all REI employees work at our retail stores nationwide, and due to our steady growth, the retail division is perhaps the best place to begin a career with REI. We are opening approximately eight new stores a year, and with each new store opening, we have lots of job opportunities.

Retail Hourly

We seek customer-service-oriented individuals who enjoy educating and outfitting customers with the products we sell. Typical positions include sales and cashier specialists, merchandise stockers and ski/bike technicians. Full-time and part-time positions are available. We offer flexible schedules and potential for retail management opportunities throughout our stores nationwide. Find a store and apply in person for these positions.

Retail Management

There's never been a better time to join the REI team in a retail management position! We're always looking for management team members who have a passion to drive sales performance and profitability and demonstrate excellence in motivating, coaching and developing employees.

Management Position Profiles:

Supervisor:

The Retail Supervisor coaches, trains and models the REI service and sales approach philosophy for staff members. The Supervisor takes responsibility for ensuring great customer service within the assigned departments, implementing REI's visual standards and coaching staff members. Supervisors hire staff and provide sales and product training. All new Supervisors participate in a six-month Retail Management Training program to assist them in developing the necessary skills to become effective leaders within the store environment.

Assistant Store Manager:

The Assistant Store Manager is responsible for ensuring their assigned departments exceed all performance indicators. While Assistant Store Managers are assigned specific areas of responsibility, they are expected to contribute in all areas of the store and be constantly on the lookout for ways to improve overall performance. They are often given specific responsibility to drive change and create plans for improving overall store performance and to develop employees for future management openings. In addition, working with the Store Manager, they help to create strategic and tactical plans for the store.

Store Manager:

The Store Manager is responsible for running all operational aspects of an REI store exceeding all key performance indicators. This is accomplished by the timely and effective execution of all retail priorities, including visual merchandising strategies, controlling inventories, providing a unique and positive shopping experience built upon quality products, exceptional service and exciting presentation. The Store Manager creates an environment of continuous development, specifically assisting in the development of future retail managers. The Store Manager establishes the store vision to support the retail division's strategic plan.

General REI Store Information:

  • Store size—Range from 20,000 to 35,000 square feet. Our Flagship-format stores are 90,000+ square feet.
  • Store organization—Arranged around five Specialty Shops supporting REI's core outdoor activities: camping & hiking, climbing, cycling, paddling and winter sports.
  • Management structure—Each store typically has four to nine management team members.
  • Staff—Team size ranges from 50 to 90 employees per store. Our Flagship stores have several hundred in staff.
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I have great pride in our core values - Authenticity, Quality, Service, Respect, Character & Balance - and that we strive to adhere to these values. — Nancy N.

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